Privacy Policy

This online Privacy and Legal Notice applies to this site. Access to and use of the information and materials provided on this website is conditional upon your acceptance and compliance with the terms, conditions, notices, and disclaimers contained on this website (‘Terms’). Your use of this website will mean that you accept these Terms. If you do not agree to these Terms, do not use this website.

Data Collection and Use

In addition to the information you provide directly by filling out forms or registering on the website, personal data is collected automatically. Cookies and third-party services such as Google Analytics and Hotjar are used for this purpose.

Personal data is protected in accordance with relevant privacy laws and regulations, including the Privacy Act and GDPR (General Data Protection Regulation). All collected information is managed responsibly and securely.

General Provisions

The Privacy Policy regulates the relationship with visitors regarding personal data and confidential information collected when using the website. Personal information includes any details that can be used to identify you.

Data collection is voluntary, but some services may not be available without consent. This policy complies with applicable laws and may be updated as necessary. By providing personal information, you agree to its collection and use for the purposes outlined in this policy.

Changes to This Policy

This Privacy Policy may be updated periodically. Any changes will be published on this website.

Information Collected

Data is collected only to the extent necessary for the website’s operation. Collection methods include fair and lawful means.

1. Automatically Gathered Information:

• Internet Protocol (IP) address
• Device type (laptop, mobile, etc.)
• Location
• Internet Service Provider (ISP)
• Browser type (Chrome, Firefox, etc.)
• Date and time of access
• User interaction data (page visits, clicks, etc.)
• Referral and exit information (previous and next website visited)

2. Information Provided by Visitors:

• Name, date of birth, address
• Contact details (phone, email, mailing address)
• Demographics (age, gender, occupation)
• Identification details (driver’s license, passport)
• Information provided through inquiries or correspondence

Methods of Data Collection

Personal information is collected directly from users and through automated means. Data collection occurs when:

• Users access and interact with the website
• Communications take place between users and support teams
• Users participate in surveys or research
• Users register for an account or subscribe to mailing lists
• Users engage with social media pages

How Data is Gathered

Automatically collected data includes IP addresses, browser types, ISPs, and cookies. Cookies are used by third-party services such as Google Analytics to collect aggregate data.

How to Stop Automatic Data Collection

Users can opt out of tracking services by using browser settings or third-party tools:

• Disable Google Analytics: https://tools.google.com/dlpage/gaoptout
• Opt out of Hotjar tracking: https://www.hotjar.com/policies/do-not-track/

Use of Personal Information

Personal data is collected only for necessary purposes, including but not limited to:

• Identifying users and managing records
• Improving website operations
• Providing and managing requested services
• Sending notifications and updates
• Compliance with legal obligations
• Marketing and promotional purposes
• Internal reporting and analytics

Storage of Personal Information

Reasonable measures are taken to protect personal information. However, risks exist when transmitting data over the internet. The website may contain links to third-party websites, which have their own privacy policies.

Retention of Personal Information

Personal data is retained as required by law. Information that is no longer necessary is securely disposed of.

Security Measures

Appropriate technical, administrative, and physical measures are used to protect personal data from unauthorized access, loss, or misuse.

Sharing of Personal Information

Personal data is not shared unless:

• The user has given consent
• Required by law or legal authorities
• Necessary for website operations

Third parties who receive personal data are required to comply with privacy standards.

Withdrawal of Consent

Users can withdraw consent by contacting support through the website. Withdrawal may limit access to certain services.

Access and Correction of Information

Users have the right to:

• Request access to personal information
• Request corrections to inaccurate data

Requests will be processed in accordance with legal requirements. Verification measures may be taken before responding to requests.

Complaints and Contact Information

Users with privacy concerns or complaints may contact support via the website. All complaints will be reviewed and addressed in compliance with applicable laws.

If an issue is not resolved satisfactorily, users may escalate complaints to the relevant regulatory authority.